Shipping Policy:
1. Shipping Information:
We are delighted to offer worldwide shipping for our products. Shipping times and costs may vary based on your location and the products in your order. The shipping details, including estimated delivery times and associated costs, will be provided at the time of checkout.
2. Subscription Services:
For subscribers to our mobile app, access to the app and its features is provided digitally. No physical shipping is involved for subscription services.
3. Wallet Top-ups:
Users have the option to top up their wallets to facilitate easy transactions within the app. For every 1 INR (or equivalent currency) added to the wallet, users will receive 1 Signal reward point.
4. Order Confirmation and Invoices:
Upon placing an order, users will receive an order confirmation along with an invoice for the purchased products. Please review these documents carefully. If you have any questions or concerns, contact us at hello@signalz.ai.
5. Shipping Updates:
Users will receive periodic updates on the status of their shipped products, including tracking information when applicable.
6. Customs and Import Duties:
Customers are responsible for any customs and import duties that may apply to their order. Signalz.ai is not responsible for delays or additional costs incurred due to customs regulations.
7. Contact Information:
If you have any inquiries regarding shipping, please contact us at hello@signalz.ai.
Returns Policy:
1. Return Policy Overview:
At this time, Signalz.ai does not support returns for products. However, we are committed to providing excellent customer support. If you encounter any issues with your order or products, please reach out to us at hello@signalz.ai.
2. Product Issues:
If you receive a damaged or defective product, please contact us within [number] days of receiving your order. Include your order number and clear images of the issue. We will work with you to find a satisfactory solution.
3. Mobile App Subscription:
For issues related to our mobile app subscription, please contact us at hello@signalz.ai. We’re here to assist you with any concerns or difficulties you may encounter.
4. Wallet Top-ups:
Wallet top-ups are non-refundable. Reward points earned through wallet top-ups are also non-refundable.
5. Contact Information:
For all support-related inquiries, please contact us at hello@signalz.ai. We appreciate your understanding.
Refund Policy:
1. Refund Overview:
Signalz.ai currently does not offer refunds for products, subscriptions, or wallet top-ups. All transactions are considered final.
2. Customer Support:
If you experience any issues with your order, subscription, or wallet, please contact our customer support team at hello@signalz.ai. We are dedicated to resolving any concerns you may have.
3. Mobile App Subscription:
Refunds are not available for mobile app subscriptions. For any subscription-related inquiries, please reach out to us at hello@signalz.ai.
4. Wallet Top-ups:
Wallet top-ups are non-refundable. Users receive reward points equivalent to the amount topped up, which are also non-refundable.
5. Contact Information:
For further assistance, please contact us at hello@signalz.ai. We appreciate your understanding and thank you for being part of the Signalz.ai community.
Transaction Errors Policy:
1. Overview:
At Signalz.ai, we understand that transaction errors can be frustrating. This policy outlines the steps to be taken in the event of a transaction error, where money is deducted from the user’s account but does not reflect in our account.
2. Reporting a Transaction Error:
If you believe you have experienced a transaction error, please contact our customer support team immediately at hello@signalz.ai. Provide the following details:
- Your full name
- Email address associated with your Signalz.ai account
- Date and time of the transaction
- Amount deducted
- Transaction reference or confirmation number, if available
Upon receiving your report, our team will initiate a thorough investigation into the transaction error. This process may take up to 7 business days. We appreciate your patience during this time.
4. Resolution Options:
Once the investigation is complete, we will take appropriate actions based on the findings:
If the error is confirmed, we will promptly refund the amount to your account.
If the error is not confirmed, we will provide a detailed explanation of the transaction.
5. Refund Process:
Refunds, when applicable, will be processed using the original method of payment. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
6. Contact Information:
For any concerns or inquiries related to transaction errors, please contact us at hello@signalz.ai. We are committed to ensuring a swift and fair resolution.
7. Prevention Tips:
To minimize the risk of transaction errors, please ensure:
- Your payment details are entered accurately.
- Your internet connection is stable during the transaction process.
- You have sufficient funds in your account or wallet.
(Last updated on 10-Nov-2023)